2900-0912 Supporting_Statement_Part_B

SUPPORTING STATEMENT – PART B

B.  COLLECTIONS OF INFORMATION EMPLOYING STATISTICAL METHODS

If the collection of information employs statistical methods, it should be indicated in Item 17 of OMB Form 83-I, and the following information should be provided in this Supporting Statement:

1.  Description of the Activity

The VEAC gathers feedback from Veterans, Active Military, Guard/Reservist, Family members, caregivers, providers, and survivors. The VEAC then provides that feedback to VA leaders to measure the success of the outreach event and measure the ease, effectiveness, emotion, and trust from the participants as they exit.

Category of Respondent	No. of Respondents	Participation Time	Burden
VEAC Exit and Email Surveys	12,000 Annual	5 minutes	1,000 hours
Totals	12,000 Annual		1,000 hours

2.  Procedures for the Collection of Information

1. Statistical methodologies for stratification and sample selection;

• VEAC Exit Survey: Outreach event staff will verbally administer the survey to event attendees as the last step in the overall event process. The outreach staff will fill out the web-based survey on behalf of the outreach event participant.

• VEAC Email Survey: A survey will be sent via email to event attendees that were not able to take the VEAC Exit Survey. The email survey will not be sent to event attendees that opted out of the VEAC Exit Survey.

b.  Estimation procedures;

Not applicable

c.  Degree of accuracy needed for the Purpose discussed in the justification;

A consensus is used because events are held in different states and use different staff members from the local areas. It is important to collect feedback at each event to provide insights on attendee experience at the local level and tailor process improvements to specific areas.

d.  Unusual problems requiring specialized sampling procedures; and

Not applicable

e.  Use of periodic or cyclical data collections to reduce respondent burden.

Not applicable

3.  Maximization of Response Rates, Non-response, and Reliability

Events are held in different states and use different staff members from the local areas. It is important to collect feedback at each event to provide insights on attendee experience at the local level and tailor process improvements to specific areas. Every effort is made to afford all VEAC event participants the opportunity to complete the appropriate survey for that event. At a minimum, each participate is asked, either in person, virtually, or via email, if they are willing to participate in the survey for the event in which they participated.

4.  Tests of Procedures

In addition to staffing, testing, and validation at the end-user (VFCE) level, an abbreviated Human Centered Design (HCD) process was conducted to gather feedback from previous survey participants. The information gathered was used to improve internal consistency and effectiveness of revised surveys.

5.  Statistical Consultation and Information Analysis

a. Provide names and telephone number of individual(s) consulted on statistical aspects of the design.

• Evan Albert, Dir. of Measurement and Data Analytics, Veterans Experience Office, VA (202) 461-6729

• Todd Stawicki, Acting VSignals Implementation Lead, Veterans Experience Office, VA, (908) 768-5372

b. Provide name and organization of person(s) who will actually collect and analyze the collected information.

• Carmen M. Gamble, Data, Insights, and Analytics Division Chief, VFCE, Veterans Health Administration, 314-488-8615

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