Veterans Engagement Action Center (VEAC) Surveys

Forms and Documents

Document Name	Status
Form VEAC Exit Survey a VEAC Exit and Email Surveys Form and Instruction	Unchanged
2900-0912 30 day FRN notice.pdf Supplementary Document	2025-07-10
2900-0912 60 day FRN notice.pdf Supplementary Document	2025-07-10
2900-0912 Non-Sub Change Request - EO 14168.docx Justification for No Material/Nonsubstantive Change	2025-04-09
Peer to Peer Survey Wireframes.pdf Supplementary Document	2023-01-06
Justification for change.docx Justification for No Material/Nonsubstantive Change	2023-01-06
VEAC 30-Day FRN.docx Supplementary Document	2022-06-23
2900-0912 Supporting_Statement_Part_B.docx Supporting Statement B	2025-07-10
2900-0912 Supporting Statement Part A_Instructions August 2024.docx Supporting Statement A	2025-07-10

IC Document Collections

IC ID	Document Title	Status
252946	VEAC Exit and Email Surveys Form and Instruction	Unchanged
252938	Peer-to-Peer Survey Other-survey instrument	Modified

ICR Details

OMB Control No: 2900-0912	ICR Reference No: 202507-2900-003
Status: Received in OIRA	Previous ICR Reference No: 202504-2900-007
Agency/Subagency: VA	Agency Tracking No: 2900-VEAC
Title: Veterans Engagement Action Center (VEAC) Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  Yes
Type of Review Request: Regular	Date Submitted to OIRA: 07/10/2025

	Requested	Previously Approved
Expiration Date	36 Months From Approved	09/30/2025
Responses	12,000	16,000
Time Burden (Hours)	1,000	1,200
Cost Burden (Dollars)	0	0

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Abstract: Veterans Experience Action Center (VEAC) is a Veterans Affairs (VA) program established to proactively assist Veterans in a selected state with a one-stop resource for all their needs. The VEAC brings together VA benefits, health care and other resources in partnership with state VA resources. The VEAC gathers feedback from Veterans, Active Military, Guard/Reservist, Family members, caregivers, providers, and survivors. The VEAC then provides that feedback to VA leaders to measure the success of the outreach event and measure the ease, effectiveness, emotion, and trust from the participants as they exit.   The surveys will further allow the Veterans Experience Office (VEO) to measure whether the needs of the participants were met.  Additional areas where the survey results will impact: • Identifies gaps and challenges in health care, benefits, and service delivery. • Identifies areas for how VA can best support local efforts in a holistic fashion. • Identifies areas where there may be barriers to access, and outreach tailored to local communities. Per FY2021 MILCON House report 116-445, the Committee directs the VA to provide quarterly reports on the status of the implementation of the VEAC pilot program; the effectiveness of the pilot program at reaching Veterans, particularly those in need, and increasing utilization of VA services: • Congress (Quarterly Congressional Tracking Reports (CTRs) VEAC surveys afford VEAC participants the ability to provide feedback to VA and allow the customer to share their experiences. VEO uses the customer’s feedback to enhance and increase outreach and engagement efforts and determine the direct value of our efforts. The surveys and its delivery are an innovative approach to measure and improve customer experience based on the "voice of the Veteran." Through the use of the VSignals digital platform, VEO can identify gaps and challenges in the community, provide information on VA programs, increase access and outreach, identify what is and what is not working, and determine how VA can best support local community efforts in support of Veterans, families, caregivers, and survivors. The Veteran Experience Office (VEO) has also been commissioned to measure the satisfaction of Peer-to-Peer organizations and veterans who recently interacted with the VEAC. Survey respondents will be Veterans, Active Military, Guard/Reservist, family members, caregivers, and survivors that attend a VEAC event. Some VEAC participants may also be offered to provide feedback to surveys that capture their experience through their Peer-to-Peer connections or their attendance on a Veterans Experience Live Question and Answer event. Different surveys may be administered participants of events: 1. VEAC Exit Survey: Outreach event staff will verbally administer the survey to event attendees as the last step in the overall event process. The outreach staff will fill out the web-based survey on behalf of the outreach event participant. 2. VEAC Email Survey: A survey will be sent via email to event attendees that were not able to take the VEAC Exit Survey. The email survey will not be sent to event attendees that opted out of the VEAC Exit Survey. 3. Peer-to-Peer Survey: The survey is completed via an email-based survey design. After a Peer-to-Peer organization interacts with a VEAC Representative, the VEAC Representative will send an email to the Peer-to-Peer organization with a link to the Vsignals survey. The Peer-to-Peer organization can take the survey and share the survey to Veterans via email at the conclusion of each Peer-to-Peer interaction. Peer-to-Peer organizations and veterans will choose whether they want to participate in the survey.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 19087	05/05/2025
30-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 30776	07/10/2025
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
Peer-to-Peer Survey
VEAC Exit and Email Surveys	VEAC Exit Survey and VEAC Email Survey Wireframes	VEAC Exit Survey and VEAC Email Survey Wireframes

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	12,000	16,000	0	-4,000	0	0
Annual Time Burden (Hours)	1,000	1,200	0	-200	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: Removing the Peer to Peer survey instrument as a collection.

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Annual Cost to Federal Government: $202,673

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  Yes

Description/Changes for Common Form Usage: 

Approved RCFs using this ICR

Agency/Sub Agency	RCF ID	RCF Title	RCF Status	IC Title

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/10/2025

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