Survey of Airman Satisfaction with Aeromedical Certification Services

Forms and Documents

Document Name	Status
Form 2120-0707 Survey of Airman Satisfaction with Aeromedical Certification Services Form and Instruction	Modified
30-day FRn 2120-0707.pdf Supplementary Document	2025-12-29
2025 Airman Survey CROSSWALK for PRA v1.1 (BTS).xlsx Supplementary Document	2025-12-18
2025 AMCS Pilot Communications Package_v1.1 (Reminder Letter).docx Supplementary Document	2025-12-18
FAA–2025–2496 FRN Agency Information Collection Activity.pdf Supplementary Document	2025-09-22
Supporting Statement Part B (AMCS 2025) v1.2_CLEAN.docx Supporting Statement B	2025-12-17
Supporting Statement Part A (AMCS 2025) v1.6.docx Supporting Statement A	2025-12-18

IC Document Collections

IC ID	Document Title	Status
25872	Survey of Airman Satisfaction with Aeromedical Certification Services Form and Instruction	Modified

ICR Details

OMB Control No: 2120-0707	ICR Reference No: 202508-2120-007
Status: Received in OIRA	Previous ICR Reference No: 202205-2120-008
Agency/Subagency: DOT/FAA	Agency Tracking No:
Title: Survey of Airman Satisfaction with Aeromedical Certification Services
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 12/30/2025

	Requested	Previously Approved
Expiration Date	36 Months From Approved	12/31/2025
Responses	6,100	4,500
Time Burden (Hours)	1,525	1,125
Cost Burden (Dollars)	0	0

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Abstract: • The survey will be available for completion electronically. • The collection is reported by survey and is voluntary. • Airmen who have sought a medical certification within two years of the survey administration will be invited to participate in the survey. • The survey will take place approximately every two years. • The survey will be administered by the Safe Operations in Aerospace Research (SOAR) Laboratory of the Civil Aerospace Medical Institute with the support of Cherokee Federal. • Demographic information will be collected from respondents, but any information disseminated to the public will be presented in aggregate form. • The information obtained from the survey will be used to brief the Federal Air Surgeon, the Regional Flight Surgeons, and the Director of the Civil Aerospace Medical Institute following the survey closing. • Data will be used by the senior managers of the Office of Aerospace Medicine (OAM) to: (a) evaluate stakeholder satisfaction with aeromedical certification services provided by or on behalf of the FAA; (b) identify areas in which improvements in service delivery can be made; and (c) assess changes in stakeholder satisfaction as a result of those improvements. • All publications would provide data in aggregate (e.g., a technical report or journal article). • The information from the survey will also be briefed in the Federal Air Surgeon’s Medical Bulletin. • It is anticipated that the information collected will be disseminated to the public or used to support publicly disseminated information. As explained in the preceding paragraphs, the information gathered has utility. OAM will retain control over the information and safeguard it from improper access, modification, and destruction, consistent with OAM standards for privacy of information. See response to Question 10 of this Supporting Statement for more information on the OAM guarantee of privacy. Prior to dissemination, the information will be subjected to quality control measures and a pre-dissemination review per Section 515 of Public Law 106-554.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 45459	09/22/2025
30-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 60854	12/29/2025
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Survey of Airman Satisfaction with Aeromedical Certification Services	2120-0707	Airman Medical Certification Services 2025 Airman Feedback Survey

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	6,100	4,500	0	600	1,000	0
Annual Time Burden (Hours)	1,525	1,125	0	150	250	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Change in annual responses is a linear increase applied to the upcoming 2025 administration that was observed between the 2021 and 2023 administrations (rounded up to prevent exceeding the estimate). The cost burden increase is due to latest wage figures provided by the Bureau of Labor Statistics.

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Annual Cost to Federal Government: $81,307

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 12/30/2025

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